SmartHouse Receives the 2024 BBB Torch Award!

October 24, 2024
SmartHouse-Receives-Another-BBB-Torch-Award | Heating & Cooling Services St. Louis

At SmartHouse Heating & Cooling, we’ve always prided ourselves on doing what’s right, even when it’s not the easiest or fastest way. Whether we’re in our office, out on service calls, or inside the homes of St. Louis residents, we ask our team to put every decision through one simple filter: “What’s the right thing to do?”

This commitment to integrity is why we’ve always found our Better Business Bureau (BBB) accreditation to be such a meaningful part of our business. More than a badge, it’s a reflection of the values we instill into our HVAC services. Now, we’re excited to share that SmartHouse has been honored with the 2024 BBB Torch Award!

SmartHouse Heating and Cooling BBB Business Review

What Is the BBB Torch Award?

The BBB Torch Award for Ethics is awarded to businesses that demonstrate an exceptional commitment to ethical practices across every aspect of their operations—from leadership and customer relationships to community impact.

BBB Torch Award Criteria

An independent, voluntary panel of judges, comprised of business owners, community leaders, and previous winners review, evaluate, and select the winners each year. The BBB oversees the process but relies on this external panel to ensure fairness and impartiality in selecting the award recipients.

The criteria used by the panel are:

  • Community Involvement
  • Excellence
  • Integrity
  • Teamwork
  • Trust
  • Respect

Why the BBB Torch Award Matters to Us

Receiving the BBB Torch Award is particularly meaningful because it aligns so closely with our core mission at SmartHouse: to provide our clients with not just the best HVAC and home performance services but to do so in a way that builds respect, long-lasting relationships, and trust in the overall marketplace.

There is nothing more central to the operation of our business than integrity and ethics. The Torch Award for Ethics is third-party affirmation to our clients and our team that we live our values every day, – Marc Bluestone, president.

SmartHouse Heating and Cooling: Award-Winning HVAC Contractor in St. Louis, MO

This is the second time we’ve been honored with the BBB Torch Award. Our priority has always been to operate an ethical business that generates a high level of trust among our clients, team members, and the broader St. Louis community. This is the foundation we build our client relationships upon. Any business can say they are trustworthy, but the BBB Torch Award provides independent third-party verification that SmartHouse is successful at delivering on its promise that clients can expect us to be an honest and trusted provider of the heating, cooling, or indoor air quality services our friends, family and neighbors need!

The Homeowners of St. Louis Give SmartHouse 5 Stars

You don’t have to take our or the BBB’s word for it; homeowners throughout the St. Louis area consistently choose SmartHouse for our reliable and ethical service:

I have high regard for SmartHouse and would not hesitate to call for service or future install work. All my interactions with SmartHouse have been highly professional, friendly, and timely with good communication. Your salespeople and techs have expertise in what they do, and take the time to explain and educate the customer. I have great respect and confidence that SmartHouse is an excellent partner with the homeowner in all things HVAC. I would recommend SmartHouse to anyone and everyone who asked.” – Jonathan R.

I’ve dealt with these folks for years, initially for my workplace and later for my home HVAC needs. They’re always prompt, professional, and reasonably priced while doing a great job. I highly recommend them for your needs….” – Jerry T.

Great company to work with. The customer service is impeccable. I highly recommend this company to anyone needing air conditioner or furnace service. The office representatives are wonderful!” – Bev P.

We couldn’t have achieved this honor without the trust and support of our amazing customers throughout the St. Louis area. Your confidence in SmartHouse motivates us to continue delivering not only top-notch HVAC services but also the honesty and transparency you deserve.

The Experts for Better Home Performance in St. Louis

Make the smart call to BBB TORCH AWARD-winning SmartHouse Heating & Cooling! Schedule your heating and cooling service today by calling 314-370-1816, texting us at 314-310-2242, or contacting us online.