What Makes SmartHouse Different From Other HVAC Companies?

February 13, 2023
smarthouse tech in front of home and company truck

What makes SmartHouse different from other HVAC companies in the St. Louis area? There’s no shortage of HVAC companies in St. Louis, and while many of them do a good job, the quality of their work and services can vary greatly. We founded our business with the goal of being St. Louis’ leader in heating and cooling. Shortly after we did, we saw that many in our communities were not getting the quality service they needed to keep their homes comfortable and energy bills low. Some HVAC companies seemed to focus more on profits than transparency and honesty. Others were not taking advantage of new technologies, while others simply were not doing quality work. At SmartHouse, we strive to combine expert craftsmanship with ethical customer service.

Read on below to see what makes SmartHouse the smart choice for St. Louis homeowners, or speak to a member of our team by calling us at 314-648-3162, texting us at 314-310-2242, or contacting us online.

We Are Customer-Focused and Only Give Honest Advice

We understand the importance of having a functional and reliable HVAC system; not just for your home comfort, but for your wallet. While other HVAC companies may try to up-sell their customers and use questionable sales tactics, we only recommend what your home really needs. We’ll always be 100% honest about what heating and cooling units will work best for your home, and whether or not you may be better off with a replacement than a repair. We have received the BBB Torch Award for Ethics, an award given to companies with high ethical standards for how they treat and interact with their customers, employees, and communities.

Some HVAC companies will come for a repair, and immediately offer a replacement proposal. We’ll take the time to understand your home and your needs, and help you understand if it really is time to replace your air conditioner, or if your current unit can remain functional and efficient with some repairs and annual maintenance.

Not every HVAC company understands the full rebates, incentives, and tax credits available to their customers. We go so far as to fill out all rebate applications for you, and make you aware of and help you qualify for other ways you can save money on a new installation and down the road.

Our Team

All of our technicians are Nate-certified, whose expertise and knowledge offer our customers greater peace of mind. They are fully licensed and insured, factory-trained, and can repair any brand, make, or model of HVAC equipment.

Many HVAC companies don’t have fully stock their technician’s trucks, meaning there’s a decent chance they’ll have to come back for a second appointment in order to fix whatever issue you’re having. In keeping with our client-centered approach, our technicians always arrive in fully stocked trucks, with the equipment necessary to handle a wide range of heating and cooling repairs. While we can’t guarantee we’ll be able to fix your heating or cooling problems on the spot, we do what we can to make it as likely as possible.

In addition to our expert HVAC technicians, we are one of the few HVAC contractors in the St. Louis area with a dedicated Home Performance division. Our home performance professionals have Building Performance Institute and LEED certification, allowing them a deep understanding of building science. While other contractors may leave some heating and cooling issues up to guesswork, our team can quickly diagnose common heating and cooling problems and develop permanent solutions for your home – all at an affordable and transparent price point.

Our Range of Services

Home comfort is about much more than making sure your HVAC system can reach a desired temperature. We understand the science of whole home comfort, and our technologies and expertise make us a one-stop shop for energy efficiency. Optimal home comfort comes from all of your systems working in harmony. In addition to AC, furnace, and insulation services, our home performance division allows us to also offer:

Ultimately, what sets SmartHouse apart from other St. Louis HVAC contractors is our people. While some companies’ sales tactics or poor craftsmanship may give the word “contractor” a negative connotation to many homeowners, our clients have the opposite experience with SmartHouse. We believe that positive client outcomes are best achieved when the people who do the work are honest, are experts, and are focused on doing the right thing – not the most expensive or most convenient thing. We believe that each interaction with a customer is another opportunity to serve the people of Greater St. Louis and display the great work we do.

Are you looking for a trustworthy and reputable HVAC company in St. Louis? Call SmartHouse today at 314-648-3162 or contact us online to learn more about what we can do for you.